Running a successful business means making a reasonable profit; this is not something you expect to do overnight, in fact many start-up businesses run at a loss for the first year or two. This is a result of the heavy start up costs draining your finances whilst you are trying to build a solid customer base.
Fortunately, using the right software, such as the one supplied by CSOne will help you to achieve your objectives much more quickly and efficiently. It does this by utilizing the following:
Marketing: This can be an expensive but an essential part of any start up. However repair management software can track your existing customers and help you to locate potential new work. It will also allow you to send targeted marketing campaigns to new potential customers based upon their shopping preferences as well as their age, sex and location.
This type of marketing is completed via email and the cost of each message is minimal; you just need to ensure you have a valid list.
Customer Response: How the customer feels about the service they have received can make a huge difference to whether they recommend you to a friend of theirs. The software can also help you to request a response via an automated email and even update their preferences to ensure you send them only the relevant information in the future. The more you are able to build a relationship with a customer the more likely they are to use you again.
Customer Information: An added bonus connected with good customer service is that you will be able to save all their information and use it to communicate with them in the future. This can be via a dedicated marketing campaign or a more personal message. The more information you are able to save, the easier it is to target an individual with an offer that they need as well as desire.
Having this information on a database will ensure you do not confuse your customers; you can also make personal notes which will allow you to build a stronger relationship with your customers.
Time Tracking: The software allows you to track the time taken to get to a job, the amount of time a job takes and whether there were any issues. At a base level, you will be able to use this information to ensure your staff are providing the best possible service and not abusing the system. It is also an excellent source of information to confirm if there are specific areas which your staff need training in, mainly as they will regularly take longer than they should to complete a job.
Networking: Repair management software can be accessed by any of your staff; this means that they can update the job the moment it is finished; providing the smallest possible charge to the customer and ensuring they are ready for their next job. The more productive they are the more profitable the business will be as their time is not wasted calling in jobs or waiting for instructions. The software can be accessed from anywhere via the cloud and will ensure your staff are always busy.
