Julian Sherman

Know How The Hotel Managers Can Make Their Valued Customers Coming Back

Patrick Imbardelli is an extremely talented hotel management leader and victorious business development manager who formulated and led many strategic means, ways and techniques for the expansion of a series of world standard luxury hotels including InterContinental Group, Hilton Hotel and Pan Pacific hotels and Resorts. In hospitality industry, he underwent his last spell with Pan Pacific, and for its subsidiary PARKROYAL hotel brands. Needs no mention, this has been the superlative period of his services to hospitality services while he reformed and bejeweled PPGH with his best endeavors, experience and knowledge about the industry.

All through his professional life in hospitality services, Patrick Imbardelli guided the entire workforce and his team members to employ best practices in all organizational activities; coordinate their team members and undergo self development analysis. Instead of following the methods of ‘hiring and firing’ he produced the best management team with friendly working environment to boost manpower excellence. As a great guide and teacher, he taught his team especially who were directly related with customer support like room service, food & beverages, reception to make them accustomed with the paramount techniques to win customers mind.

As per his version that just a special kind of cocktail or food dishes can make clients coming back. Fantastic interior to great lawns or mind-boggling swimming pools are some great features that make clients relaxed, contented and stress-free. Special touches to customer services are extremely demanding regardless of a hotel’s business volume or infrastructure; because that is the central part in hospitality services. Even if you are well equipped with expert manpower, great reception people or world class chefs, but the team is not well organized, disciplined and customer-centric, then all your endeavors are meaningless. Analysis of productivity is significant for managers. His great approaches, acumen and unbelievable management skill made Patrick Imbardelli a brand in hospitality management industry.

Subsequent to his services with Pan Pacific Hotel Group, in order to enjoy of essence of some other industries, he has chosen money management and investment industry together with consumable market like plumbing products market segment. In Imbardelli Holding Ltd, an Australian Investment enterprise, he has been functioning as the group’s Managing Director and Chief Executive. With a private equity business framework Imbardelli Holdings is actively focused on investment, business reformation, capital management and advisory. Mr. Imbardelli is also associated with the universally acknowledged American plumbing product manufacturing specialist group Symmons Inc.

Backed by his different developmental efforts and reformation programs Patrick Imbardelli made Pan Pacific Hotels Group as one of the best performing and top liked hotel brands internationally. With this, he benefited the Singapore-based PPGH group to receive a series of awards as well as recognitions from big establishments associated with hospitality, hotel and tourism management industry. Among them, some notable are Top in Q3-2009, Q2-2009 Hospitality Index while PPGH is also awarded with the special honor as Luxury Hotels 2008. Conversely, for his magnificent success in hotel management industry Mr. Imbardelli has received numerous great awards and endless appreciation from the industry experts.