One of the fastest growing sectors in business technology is the IT managed services. Small businesses, accounting firms, professional services companies, law firms and a lot more are going to Managed Service Providers also known as MSPs for data management, IT security, system monitoring round the clock and other IT services. If you are looking to hire managed service provider you may have come across offers that promise a lot and claim to be the best in the industry.
To select the right MSP you must do your research and consider the factors that are important in order get good results by hiring MSP.
Expertise in your Industry
The MSP you select must have good experience in your industry. As they have to provide you end-to-end solutions. Lack of knowledge in the industry is bound to affect the services as the anticipation level will be very low. They must be well versed with statutory requirements and compliance parameters of your business.
Dedicated team
The MSP you select must assign a specific team to handle your service requirements. The team should comprise of experienced people in the industry who can plan and provide optimum results. They must have the vision to help you improve and grow for future requirements.
Virtual CIO
The MSP that you select must be able to provide you with technology performance for every quarter, business impact analysis and budget planning. These come under virtual corporate IT strategy also known as Virtual CIO which is provided by reputed MSPs.
Detailed Asset tracking
The MSP should be able to provide hardware and software reporting metrics enabling asset tracking and compliance reporting.
Track record
You must ensure that the IT managed services selected by you has a very good track record in your industry, high client retention, has good communication and prompt service. You can also try getting in touch with their previous clients for feedback.
Perspective
You must analyze the MSP whether they talk more about your business services or technology. You need to partner with someone who can talk about the business outcome through the services provided by them and how your business goals can be met or exceeded from a business perspective and not a technology perspective.
Changing needs
Earlier MSPs were brought in as a cost-saving measure, but now the other benefits are being given more stress. The MSP in the present scenario should complement your internal IT staff instead of replacing them. By outsourcing a part of the work your staff has more time to work on more complex projects and add value to your business. The revenue generation possibilities overshadow the cost-saving factor.
24-hour support 365 days
This is a crucial factor. Your MSP should be accessible to you every minute of every day to resolve any issue that can occur at any point in time to keep your IT secure and streamlined.
Notification and Escalation Procedures
You must not assume that your MSP will forward the alerts when they arrive in your environment. You must ask for a clear explanation of the alert procedure. Your MSP should also have a clearly defined escalation procedure.
Opting for the best IT managed services requires good research and analysis on your part. You must check as to whether the MSP meets all the requirements discussed above before selecting them to provide end-to-end IT solutions for your organization. They must be business oriented rather than technology oriented.
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